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All-in-one... and one for all
A totally integrated system across the business will not only enhance your service management operations, but will also deliver vital extra revenue-earning opportunities, says Simon Spriggs of Exel Computer Systems.
Suggest to Simon Spriggs that an ERP system is all a manufacturer needs to keep a tight handle on whats happening within the business and you are not likely to see his head nodding in agreement.
Rather, Exel Computer Systems' account manager, field service, will tell you that the only sensible way to achieve total integration – of internal and external management information across an entire organisation, embracing finance/accounting, manufacturing, sales and service, customer relationship management, etc – is to have an all-in-one system that gives you a 360-degree view of your customer, and each and every engagement with them.
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Simon Spriggs, Exel Computer Systems plc