Field Service Management Software - Improving efficiency and service
Eagle Field Service management software is leading the way in offering a flexible, reliable and advanced solution. Eagle Field Service has been developed using the latest software development technologies, we deliver unprecedented levels of visibility and control via our browser based field service software solution.
Our system can be deployed either in the cloud or as an on-premises solution.
Some companies already benefiting from Eagle Field Service:
"The Eagle solution has given complete visibility to the Triton Service Department and has improved engineer utilisation rates."
Graham Neve, Triton Showers
The fully integrated, complete business solution
Eagle Field Service software provides a complete mobile management solution and back office service, delivering real-time information and resources to field based engineers, directly to their touchscreen devices or mobile phones.
Information can be quickly accessed and relayed by service engineers directly to the back office management system. Customer records and mobile data are unified throughout the company, providing up-to-date information across your business. Reactive and planned maintenance visits can be managed using the Eagle Assisted Scheduling solution. Users can monitor service engineer's diaries, viewing their availability and optimum time slots.
Eagle Field Service management software delivers an end-to-end solution, giving companies the ability to increase efficiency and deliver a higher level of customer service, as well as building a competitive advantage, maximising profits.
The key elements of the Eagle Field Service system consist of a feature packed Contact Management system, Warranty Service, Quotations, Engineer Scheduling, Remote Engineer applications, Workflow Management, Document Management, CRM, Purchasing, Stock Control, Finance and Engineer Tracking.
Read more about Eagle Field Service Key Strengths.
Empowering our customers
Eagle Field Service uses the latest innovative internet technology to provide accurate, reaI-time information to field based engineers and sophisticated management applications for back office operators and management. At the core of our Field Service Management software are the Management Reporting, Document Management, Workflow and Customisation Toolkit modules. This underlying technology provides the basis for increased operational efficiency and productivity, leading to improved customer service.
"As your customer requirements grow or your business processes develop, our Field Service Management software can be tailored to address these changes by enabling you to adapt the system without the need to involve the software developer."
Exel Computer Systems plc
Service Oriented Architecture
Service Oriented Architecture (SOA) allows integration of the Eagle system with other systems within the organisation and with external partners.
Eagle provides a web service for use by Third Party software to interrogate and update data within the Eagle system.
An example use for this technology would be a company website displaying available engineer time slots and then allowing the end user to book an engineer to carry out a visit.
SOA enables streamlining of your business processes and facilitates increased interaction between you and your clients or suppliers.
Understanding what information is passing between devices and the back office is essential for auditing purposes. Data passed between the back office and the mobile device is securely encrypted to protect all information, and every communication and synchronisation event is logged from the back office application for full transparency.
Defined events that are sent back from a field operative can additionally contain GPS co-ordinates to facilitate basic tracking requirements to establish engineer whereabouts at the point of communication.
Eagle Field Service Management software provides a comprehensive Supplier Relationship Management capability. The fully integrated Purchasing, Vendor Rating and Quality Concerns functionality provides users with the ability to score supplier performance, procure component parts and materials, and then record and progress quality incidents within the organisation.
Automatic procedures exist for placement, dispatch and receipt of purchase orders, making the system simple to use and efficient in operation. For organisations where complex orders are involved, there is the option to use the Requisitions and Tendering module as an extension to standard Purchase Order Processing.