The Eagle Field Service Environment
Eagle Field Service is a comprehensive, flexible and fully integrated business solution. A broad range of business functions are available, including contact management, warranty service, engineer scheduling, remote engineer applications and document management.
Eagle Field Service is a business solution that applies to many different types of company. For example, it satisfies the requirements of business-to-business organisations that may be maintaining or fixing complex plant equipment. It is also suitable for higher volume business-to-consumer operators visiting residential properties for after sales service of domestic products.
Java applications such as Eagle Field Service are portable across many computer platforms. The famous slogan for Java applications is "Write Once, Run Anywhere". The software consists of a single suite of computer code, which will run on different combinations of server hardware and operating systems. Eagle Field Service software runs inside an Applications Server, which conforms to the Java 2 Platform Enterprise Edition standard, or J2EE.
If J2EE is available on a particular combination of hardware and operating system, then an application written to work with a Java Application Server will run successfully on that platform. Most modern platforms will support J2EE.
Eagle Field Service has comprehensive facilities for running the system in multiple languages. System performance in second languages is identical to performance in English.
Different users on the same system can work in different languages if so required. They can see the same data, and have the same functionality. This facility might be particularly useful to global operators with simultaneous system operation in different countries.
Users can modify delivered languages to suit precise local needs if required. This is the case in English, and with other languages. For example, a term such as "Part number" may be changed to "Product number" through the whole system, or "Warehouse" changed to "Depot".
In small and medium sized organisations one of the major advantages that Eagle Field Service provides is the integration of all business functions into a single integrated database.
For larger organisations which have a divisional structure there is also the option of using multiple trading and manufacturing companies each operating on multiple databases within the same Eagle Field Service system.
Each company's data may be kept separate, with optional consolidation in the financial ledgers, and merging of information in reports.