What is Eagle Field Service ?

The core elements of the Eagle Field Service management system include: A comprehensive Contact Management System, Warranty Service, Engineer Scheduling, Remote Engineer applications and Document Management. A request for a visit may arise from a scheduled visit, a call centre case, a warranty visit or an ad hoc request. Eagle Field Service allows this job to be quoted, logged, scheduled, tracked, costed and finally for an invoice to be generated.

Functionality at a glance

  • Warranty Control
  • Planned Maintenance
  • Call Logging & Escalation
  • Engineer Scheduling
  • Engineer Skills Matrix
  • Job Costing
  • Invoice Generation
  • Job Access/Update for Remote Engineers
  • Stock Management/Purchasing
  • Document Management Task

Management/Reminders

  • Quotations
  • Optional CRM Module
  • Optional Ledgers Mapping
  • Web Services
  • GPS Tracking
  • Text Messaging
  • Postcode Lookup Web Services
  • Integrated Workflow
  • Audit Trail
  • Web Self Service Module
  • Comprehensive Contact Management
  • Multi-Language
  • Changeable Style Sheets
  • Integration with MS Outlook
  • Easy Integration with other packages (Accounts, Payroll, etc)
  • Link to EFACS Business Suite