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Service

Not all Exel customers are manufacturers. Increasingly, companies are using our integrated business systems to manage their field service teams, such as installation engineers, service engineers or maintenance teams. This is due to our continued commitment to provide a market leading Field Service Management (FSM) solution as part of our fully integrated business system.

Field Service Management Software

The Eagle Field Service FSM software provides a flexible, reliable and advanced solution for managing back office users and field based engineers. The key elements of the Eagle Field Service solution consist of a feature packed Contact Management system, Warranty Service, Quotations, Engineer Scheduling, Remote Engineer applications, Workflow Management, Document Management, CRM, Purchasing, Stock Control, Finance and Engineer Tracking.

Eagle Field Service provides a complete mobile management and back office system, delivering real-time information and resources to field based engineers, directly to their touchscreen devices or mobile phones.

Information can be quickly accessed and relayed by service engineers directly to the back office management system. Customer records and mobile data are unified throughout the company, providing up-to-date information across your business. Reactive and planned maintenance visits can be managed using the Eagle Assisted Scheduling solution. Users can monitor service engineer’s diaries, viewing their availability and optimum time slots.

Client Case Study: Safestyle

Safestyle UK have been manufacturing and installing affordable, high quality, energy efficient, secure windows and doors for homeowners across England and Wales for over 20 years.

By late 2013, the company recognised that it needed to update its aftersales customer service capabilities, which had become spread over three distinct systems, giving rise to inefficiencies and data duplication.

Read Case Study