Our dedicated Support Department has years of experience in implementing and supporting business solutions. They are able to provide assistance throughout the implementation process and during ‘live’ operation, together with specialised assistance during key business activities.
We aim to mobilise appropriate resources to provide accurate and timely technical or software support in a manner exceeding that expected by the customer. We conduct continuous reviews of our support services in order to keep our customers as productive as possible and provide the best service.
Along with proven phone, email and web support, Exel customers can find information relating to their version of EFACS/Eagle through the Exel Customer Website. This is a comprehensive and dedicated website that includes access to an online Knowledge Base, listing of software updates for download, Exel Library of useful documents and other essential information for Exel customers.
Customers are able to check the real-time status of enquiries which they have logged with the Support Desk via the Customer Website. The online Knowledge Base and FAQ section allows customers to potentially resolve their enquiry without the need to contact a member of our Support Department.