Telephone: +44 (0)115 946 0101

Support

We understand the importance of having a partner by your side to assist you with implementation and operation, as well as to help you maximise what you get out of your ERP or Field Service software. Exel is available to answer all your enquiries and has a wealth of support information available online for your reference.

Dedicated Support

Our dedicated Support Department has years of experience in implementing and supporting ERP Software and Field Service business solutions. They are able to provide assistance throughout the implementation process and during ‘live’ operation, together with specialised assistance during key business activities.

We aim to mobilise appropriate resources to provide accurate and timely technical or software support in a manner exceeding that expected by the customer. We conduct continuous reviews of our support services in order to keep our customers as productive as possible and provide the best service.

Along with proven phone, email and web support, Exel customers can find information relating to their version of EFACS/Eagle through the Exel Customer Website. This is a comprehensive and dedicated website that includes access to an online Knowledge Base, listing of software updates for download, Exel Library of useful documents and other essential information for Exel customers.

Customers are able to check the real-time status of enquiries which they have logged with the Support Desk via the Customer Website. The online Knowledge Base and FAQ section allows customers to potentially resolve their enquiry without the need to contact a member of our Support Department.

Online Support Login

If you have received a code from your Representative please enter it here and click the button to proceed. Our online support platform is powered by LogMeIn Rescue.

Please download and run the LogMeIn Rescue support application that will be displayed when ‘Connect’ is pressed.

You can email the Exel customer support team: support@exel.co.uk

Our experts are on hand to discuss your project

Contact our team of experts to discuss your business requirements. Our team will discuss how Exel’s ERP & Field Service Management software can benefit your business processes and arrange a product demonstration.

Call: +44 (0)115 946 0101

Contact Us