Naim has since continually expanded its use of EFACS E/8. The ability to customise the system is important to Naim so that it can offer the best possible customer experience. New custom fields are now stored in the EFACS database, enabling built-in reports or third-party reporting tools to have access.
From a day-to-day perspective, the Workflow module ensures the right work is done at the right time. A new workflow may be set by schedule or triggered by events inside EFACS. Custom screen messages help focus user attention on particular tasks too.
“The Workflow system is fantastic. We have a whole variety of alerts. For example, the Quality department can be alerted when a certain part comes in and requires inspection.”
Production area staff now view large screens showing management KPI dashboards. Using Microsoft SQL Server Reporting Services, these colourful displays extract details of sales and works orders from the EFACS database.
“It gives the production managers a much better idea of when they are going to get which materials through.”
Another useful development involved the company’s first wireless music system, Mu-so. These are now tracked worldwide by serial number which previously needed manual entry to EFACS for each location change. Another workflow technique, using XML, links customer web ordering to EFACS and automatically raises Mu-so sales orders.
Extending the intuitive EFACS system for new business requirements like these has fully met expectations. The work has been so successful that the number of users across the company has increased.
“EFACS E/8 was going to allow us to grow, which is what we have done.” says Marchington. “Exel is really good at supporting you, and the knowledge of their consultants is amazing.”