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Field Service Management Software
Eagle Field Service is leading the way in offering a flexible, reliable and advanced Field Service Management (FSM) solution.
Eagle Field Service has been created using the latest software development technologies, we deliver unprecedented levels of visibility and control via our browser based field service software solution.
Eagle Field Service is an all-encompassing Field Service Management (FSM) solution designed to meet the needs and overcome the challenges that a modern service company might face.
Eagle Field Service enables your company, or all the companies within your group, to work from accurate, real-time data – a single version of the ‘truth’.
Eagle Field Service has the ability to be adapted to meet your particular business requirements. This enables your staff to customise the solutions functionality through the toolkit, allowing them to create new applications specific to the tasks required.
All documents, whether internally or externally sourced, can be stored, managed and viewed within Eagle Field Service, safely and securely. Use of the Audit Trail functionality ensures revisions management is easy and traceable.
The Eagle Field Service Workflow module automates your business procedures, vastly increasing efficiency of operations. Workflow is an essential aspect of a successful business, ensuring that all orders go through smoothly and all administrative tasks are carried out as quickly and accurately as possible.
Receipts of orders, automated emails, reminders and much more are all taken care of via the Eagle Field Service Workflow functionality.
In order to present real-time, personalised and pertinent information to management and staff, Eagle embeds KPIs and reporting into menu dashboards. These dashboards can display either BIRT reports or Microsoft Power BI reports. Reporting can also be obtained via the Eagle Field Service mobile application.
The Eagle Field Service software system provides clear reports, offering important information, presented to the employees who need it. Users will have different access levels, ensuring that staff at various levels can see the information that is relevant to them.
The Eagle Field Service financial suite consists of a comprehensive range of accounting modules that ensure accurate, real-time, cohesive financial management for your business. All of our financial modules are characterised by ease of use and high functionality and flexibility. We have taken a modern approach to ledger software design, incorporating high resolution reporting, powerful data mining and cutting-edge online analytical processing (OLAP).
Modern CRM should be capable of capturing and managing all interactions with your customers and prospective customers. Eagle Field Service does just that, whilst allowing interrogation of other parts of the system via drill-throughs, reducing navigation through system menus. Gain insight into effective marketing campaigns, customer satisfaction, potential up-selling/cross-selling opportunities – Eagle Field Service CRM is a powerful tool that can be used to increase turnover, as well as customer satisfaction.
Eagle Field Service provides companies with the facility to plan, schedule and manage all planned maintenance requirements for the entire duration of the contract. The Engineer Scheduling Board shows engineer loading for both planned maintenance and reactive visits and provides the facility to make changes to the schedule as required.
Remote engineers are able to access and amend company-wide information via the Mobile CRM application deployed on their smartphone or tablet device. This allows real-time access to information and ensures that back office and mobile data is unified throughout.
The Eagle Field Service scheduling board uses assisted scheduling to aid the operator to select the right engineer the first time, every time. Users can schedule and manage calls, constantly monitor engineers’ diaries (updated by the mobile solution to reflect real-time changes) and have the ability to view optimum time slots and spare availability.
The Call Centre functionality is core to a business that needs to monitor and control after-sales service to their customers. Cases may be categorised and assigned a priority or service level. All correspondence and activities related to the case can be tracked, photos and records of problems can be stored, and correspondence relating to technical issues maintained.
Having been continuously developed since the initial line of code was written in 1985, Exel’s business solutions have been designed to run all operations in a modern business.
Any Eagle Field Service implementation is able to call upon functionality found in Exel’s ERP suite of software, EFACS E/8. Thereby providing all you need to stay competitive and effective.
Exel has experience working with clients in a wide variety of industries, mainly due to the flexibility of the Eagle Field Service solution, as well as the scope of experience within our sales and implementation teams.
Comprehensive traceability functionality ensures that aerospace, automotive and other sensitive industry’s needs can be met.
“From a functional and ease-of-use perspective, it offered all the functionality that we were looking for, in addition - although this hadn’t been a formal requirement - we could see that we might, in future, want to be able to use elements of Exel’s EFACS E/8 ERP system. So, for a variety of reasons, going with Exel and Eagle Field Service made good sense.”Read case study
Exel has drawn on its rich experience and expertise of over 600 successful business management implementations around the world to ensure that companies using Eagle Field Service are best placed to overcome the challenges not only of the current business environment but those that will emerge in the future.
At the heart of this is a true end-to-end mobile management solution that provides real-time information and resources to field based engineers, delivered direct to their mobile or touchscreen device.
To find out more about our mobile management solution download our brochure.
Service Oriented Architecture (SOA) allows integration of the Eagle Field Service system with other systems within the organisation and with external partners. This enables streamlining of your business processes and facilitates increased interaction between you and your clients or suppliers.
Understanding what information is passing between devices and the back office is essential for auditing purposes. Data passed between the back office and the mobile device is securely encrypted to protect all information, and every communication and synchronisation event is logged from the back office application for full transparency.
Eagle Field Service provides Supplier Relationship Management capability. The Purchasing, Vendor Rating and Quality Concerns functionality provides users with the ability to score supplier performance, procure component parts and materials and then record and progress quality incidents within the organisation. Automatic procedures exist for placement, dispatch and receipt of purchase orders, making the system simple to use and efficient in operation.
Get in touch to arrange a demonstration, discuss pricing or to find out more.