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Privacy Policy

Protecting your information and privacy is very important to us. Have a read of our privacy policy to learn about the measures we take to ensure privacy and data protection for users of our site.

Exel Computer Systems plc Privacy Policy

At Exel Computer Systems plc we recognise the importance of protecting your personal information and are committed to processing it responsibly and in full compliance with UK and EU law. This privacy policy explains what personal data Exel Computer Systems plc collects from you, why we collect it and how we use that data.

Information we collect

Exel Computer Systems plc collects data to operate our business effectively, to provide information on the products and services we offer and to fulfil our contractual obligations.

We may collect the following information: Name, Position, Company, Address, Telephone number or Email address. We may also ask you to provide additional information about your business and your preferences. Further information may be required to allow you to access secured areas of our website.

We collect your information when:

• you contact us for information by, for example, filling in an online form;
• you provide us with your details for the purposes of business communication, for example when your company becomes a customer of or supplier to Exel Computer Systems plc;
• you connect to our customer website, in the form of cookies.

You have choices about the data we collect. When asked to provide personal data, you may decline. You may also set your browser preferences to disable cookies. When you have consented to us holding and using your data, you have the right to withdraw that consent at any time. We will record your decision, however for legal and contractual purposes we may have to retain certain information.

How we use your information

Exel Computer Systems plc uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business, (2) to provide the products and services we offer, and (3) to send communications, including promotional communications.

Operation of business

We have contractual and commercial relationships with customers, suppliers and other parties which are necessary for the operation of our business. We will use personal information to contact individuals to the extent necessary to perform normal business functions.

Providing and improving our products

Exel Computer Systems plc works closely with customers and may use your data to contact you for the purposes of:

• providing software for installation, including software updates or bespoke software;
• answering queries or otherwise providing support for the use of Exel Computer Systems plc’s software or associated third-party software or hardware;
• providing training, consultancy and implementation services;
• demonstration of features and other sales activity;
• research into product usage or improvement.

Communications

We may periodically send emails about products, services and events which are relevant to your company using the email address you have provided.

We may periodically contact you by phone to inform you about our products, services and events using the phone number you have provided.

You may opt out of receiving such communications from us at any time.

Sharing your information

Unless required by law or to fulfil other regulatory obligations, we do not share your information with any other companies or organisations. The exception to this is that Exel Computer Systems plc do utilise internet-based infrastructure providers for email, transfer of data and other services. We ensure these providers are subject to the highest standards of protection and security. The specific third parties being used by Exel Computer Systems plc may change from time to time and a full list can be provided upon request.

Keeping your data

We hold your personal information for as long as we have a legal or business reason to do so. If you opt-out of receiving information from us, we will retain sufficient information for us to ensure your opt-out is respected.

Your information and your rights

If you are based within the EEA or within another jurisdiction having similar data protection laws, in certain circumstances you have the following rights:

• the right to be told how we use your information and obtain access to your information;
• the right to have your information rectified or erased or place restrictions on processing your information;
• the right to object to the processing of your information e.g. for direct marketing purposes or where the processing is based on our legitimate interests;
• the right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”);
• where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;
• the right to object to any decisions based on the automated processing of your personal data, including profiling; and
• the right to lodge a complaint with the supervisory authority responsible for data protection matters (e.g. in the UK, the Information Commissioner’s Office).

If you request a copy of your information you may be required to pay a statutory fee.

If we hold any information about you which is incorrect or if there are any changes to your details, please let us know so that we can keep our records accurate and up-to-date.

If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Policy, we may not be able to provide you with access to all or parts of our website, applications, and services. This may result in termination of any contracts we may have with your organisation.

We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business and legal purposes. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

Securing your data

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. We will do our best to protect your personal information but we cannot guarantee the security of your information which is transmitted to our website, applications or services or to other websites, applications or services via an internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of our websites, applications or services please keep this password safe – we will not share this password with anyone.

Use of cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Contact Information

If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, you can contact Customer Services at Customer_Services@exel.co.uk.