Service Industry ERP Software
- Real-time visibility of field operations and scheduling
- Integrated back office and mobile engineer applications
- Supports reactive and planned maintenance workflows
- Centralised CRM, stock, finance and documentation
- End-to-end service management with live data updates
Features of Service ERP Software
Highly Flexible
Adaptable to your Business
AI Enabled
ERP for Field Service and Mobile Workforce Management
In the service sector, success depends on delivering fast, accurate and informed responses, often away from the office. EFACS, supported by Exel’s Eagle Field Service module, is built to empower businesses that rely on mobile engineers, back office scheduling and responsive customer service.
Whether you’re managing reactive maintenance, warranty work, installations or inspections, EFACS ensures that service engineers have access to the tools and information they need in real-time. The platform combines contact management, job tracking, scheduling, purchasing, finance and document control into one unified solution, enabling full visibility across every service touchpoint.
Enterprise Resource Planning
Seamless Scheduling and Engineer Empowerment
Eagle Field Service provides a complete mobile and office-based management system, giving teams the ability to schedule, respond and resolve issues quickly.
EFACS with Eagle helps manage:
- Real-time scheduling of reactive and planned jobs
- Field engineer diaries and route optimisation
- Touchscreen/mobile access to jobs and documentation
- Two-way data flow between engineers and the office
- Availability tracking and assisted scheduling
Information entered by service engineers is instantly synced with back office systems, keeping customer records, job notes and asset history fully up to date, allowing businesses to improve response times and operational efficiency.
Service ERP Brochure
End-to-End Visibility
Connected Systems for Service Delivery Excellence
EFACS supports complete end-to-end visibility and control across your service operation. It integrates all key service functions into a single platform that ensures every part of the business has access to accurate, real-time data.
Key integrated features include:
- CRM for contact and service history management
- Stock control and purchasing linked to job requirements
- Warranty tracking and finance management
- Workflow management to automate routine tasks
- Document management to support compliance and reporting
Whether servicing equipment on customer sites or managing service contracts, EFACS and Eagle Field Service provide the tools needed to streamline operations, maintain customer satisfaction, and keep your service teams informed and connected.
Client Case Study
Triton Showers
The developing service industry requires improved quality through constant adaption. Exel Computer Systems has brought increasingly sophisticated technology into the Service Management arena providing software and expertise.
Working with Exel helped the staff at all levels at Triton to understand the changes required in their role as a result of the solution, improving the way they communicate with the customer. Triton Showers are in a much stronger position thanks to their implementation of Eagle Field Service and the support received from Exel.
Your Benefits
Service ERP Benefits
Field service
EFACS E/8 delivers all the essential tools to operate an efficient field service operation, whether you manage an internal service function or run a dedicated service business. The intelligent Engineer Scheduling board streamlines task allocation, while the intuitive mobile app gives engineers everything they need on the go. Together with the depth of EFACS E/8’s back-office capabilities, managing both routine and emergency tasks becomes far more controlled and efficient.
Accurate financial management
The EFACS E/8 finance suite provides:
- A comprehensive range of accounting modules
- Accurate, real-time cohesive financial management
It also fully complies with Making Tax Digital (MTD).
Every module is designed for ease of navigation, strong performance and flexibility. Modern ledger architecture underpins high-resolution reporting, advanced data querying and sophisticated OLAP tools, giving your business clear visibility of financial performance.
Workflow
The Workflow engine in EFACS E/8 streamlines business processes to enhance operational productivity. It helps workloads progress smoothly, ensuring key administrative and order-related activities are completed quickly and without error.
Workflow can automate:
- Receipts of orders
- Automated emails
- Reminders
- Much more
Touchscreen solutions
EFACS E/8 operates seamlessly across handhelds, tablets and fixed touchscreen devices. Support for integrated barcode scanning enables fast and accurate handling of product and stock information across key operational areas.
Document management
Documents from any source can be stored, accessed and controlled within EFACS E/8. Secure management tools ensure information is organised and version history is easy to follow through the Audit Trail, improving traceability throughout the business.
Mobile solutions
For staff working away from traditional desktop environments, EFACS E/8 provides strong mobile support. Using smartphones or tablets, employees can access the information and tools they need to complete tasks efficiently, wherever they are.
Audit trail
The Audit Trail feature records and monitors all system activity, making it simple to review changes, validate information and investigate data movements. This ensures consistent accountability and transparency.
Multi-language
EFACS E/8 includes comprehensive multilingual capabilities, allowing businesses to deploy ERP functionality across teams and locations operating in different languages.
Customisation toolkit
EFACS E/8 offers extensive flexibility through its customisation toolkit. Users can adapt the system to suit their own workflows, designing additional functions and applications that align with specific operational requirements.
Business process automation
EFACS E/8 minimises time spent on repetitive tasks by automating processes such as:
- Sending confirmation of orders
- Linking up processes
- Automating processes
This ensures that once one activity is complete, the next step is actioned automatically, freeing staff to focus on higher-value work.
Business intelligence
EFACS E/8 generates clear, meaningful reports and dashboards to support decision-making. With configurable access permissions, each user sees the information relevant to their role, helping teams monitor performance and identify trends.
Holistic and connected
With decades of continuous development since its origins in 1985, EFACS E/8 unifies core areas of a modern manufacturing business into one connected system. Enhanced today with AI-powered capabilities, it continues to evolve to meet future operational demands.
