The late Steve Downton was widely regarded as one of the service industries truly great thinkers. His forward outlook on how the industry can and must evolve has helped shape many best in class service organisations over the years and we are pleased to be able to offer you the opportunity to download this excellent white paper commissioned by Exel Computer Systems and written by Steve.
The paper explores exactly why fully integrated solutions can now be seen as the only effective way forward for those companies who are aspiring to achieve best in the class levels of service. It examines how the companies recognised for delivering service excellence are achieving success through taking full advantage of the technology available and utilising it to create effective and streamlined processes, taking full advantage of the ability to widen the individuals knowledge base and capabilities through a fully integrated approach.
The paper looks at the importance of the fully empowered customer, who have the power at their fingertips to assess not only your company but your customers as well. In todays environment it is essential to be seen as being efficient and effective. Customers’ expect a joined-up experience and offer little understanding if they meet with poor processes which ultimately lead to a poor customer experience.
To read in full, please click on the following link: Field Service News – Why you should consider a fully integrated solution.